Health Research Platform
$300K+ in Annual Subscriptions Saved
The Problem
The platform's legacy Drupal 6 subscription billing system experienced a critical renewal failure. Over $300,000 in annual recurring revenue was at risk - recurring payments were failing silently, and the aging Drupal codebase (built in 2008, running on a PHP version 6 years past end-of-life) had no active support or viable fix path. Every day the system stayed broken, more renewals failed and subscribers churned.
The Solution
Our senior systems engineer executed an emergency migration of the entire subscription infrastructure from the failing Drupal system to WooCommerce Subscriptions. This involved mapping every active subscriber, vaulting payment methods via Stripe (Customer ID + Payment Method), rebuilding the renewal schedule, and cutting over without double-billing. The migration preserved all active subscriptions and established a modern, supported billing stack.
Results
- $300,000+ in annual recurring revenue preserved
- Full subscription stack migrated from Drupal to WooCommerce
- Zero subscriber churn from the migration
- Stripe payment method vaulting implemented
- Modern renewal system with proper error handling
- Led directly to the full platform migration proposal
Platforms
Services
More Work
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